Frequently asked questions
How long does shipping take?
We use Priority Mail through USPS. Shipping can take anywhere from 5-7 business days after your order has been received and processed. We will confirm once your order has been received and send a tracking number once your order has been shipped to you.
What is your refund/exchange policy?
-Your item needs to be unworn, unwashed, and with the original tags attached to be elligible for a return/exchange. If you send your item back to us without meeting these criteria, you will not receive a refund and will have to pay shipping again if you want the item back. Please note that if you have received free shipping through any coupon codes or other means, this amount will be deducted from your refund only in the case of a return.
-Simply fill out the form that was sent in your original packaging, or download the
RETURN/EXCHANGE FORM HERE.
-Unless we have made an error in shipping your item to you, (shipped the wrong item, or shipped a damaged/defective item), you will be responsible for shipping the items back to us. We recommend you insure the package as we cannot accept any items damaged in shipping. Original shipping costs are non-refundable.
-If you are requesting an exchange, as stated above you will be responsible for shipping the original item back to us. We however will ship your new item free of charge (within the contiguous USA). Any additional exchanges after the first will be at the customers expense. International customers are responsible for all shipping charges.
-We do our best to process your refunds & exchanges as quickly as possible. Typically this process will take no longer than 3 weeks from the date of your return shipment but often it will be much quicker.
Do you offer wholesale or bulk discount pricing?
Need a bunch of hats, to add to your current apparel line?
We would be happy to assist you in finding exactly what you're looking for. We give discounts for bulk ordering (generally 20 or more hats) and can find you hats that might not be featured on our site. Please feel free to contact us via email or phone and we will do our best to find exactly what fits your business.
Be sure to check out our
Wholesale Order page to see more specific instructions and qualifications.
For Special Ordering: Please contact Tracy (info@KatchMore.com) or 123-456-7890